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Privacy Policy
Effective date: January 16, 2026
Synergy Safety Solutions (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a transparent and responsible way.
This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect personal information including, but not limited to:
Name, email address, phone number, business name
Billing and payment information
Account and login details for our portals
Information submitted through forms, checkouts, or surveys
Communications with us (emails, messages, enquiries)
Participation in memberships, courses, or community spaces
We only collect information that is reasonably necessary for our business activities.
2. How We Collect Personal Information
We collect personal information when you:
Visit our website
Submit an enquiry or form
Purchase a product, course, or service
Subscribe to a membership or mailing list
Access our portals or digital content
Participate in live sessions, surveys, or community spaces
Information may be collected directly from you or automatically through website and platform technologies.
3. How We Use Personal Information
We use personal information to:
Provide and deliver our services, programs, and digital products
Manage memberships and portal access
Process payments and subscriptions
Communicate with you about services, updates, or events
Provide support and respond to enquiries
Improve our offerings and user experience
Meet legal and regulatory obligations
We do not sell your personal information.
4. Portals, Memberships & Digital Platforms
We operate digital platforms including:
The Synergy Portal (for courses and digital products)
The Construction Safety Hub (membership portal)
When you access these platforms, we may collect information necessary to manage accounts, track participation, and deliver content.
Participation in community spaces (including third-party platforms such as Facebook or Telegram) is subject to the privacy policies of those platforms in addition to this policy.
5. Payments & Third-Party Services
We use trusted third-party providers to support our operations, including:
Payment processors (e.g. Stripe)
CRM and automation platforms (e.g. Tekmatix)
Email and communication tools
Website analytics and tracking tools
These providers only receive the information required to perform their services and are required to handle information securely.
6. Cookies & Analytics
Our website may use cookies and similar technologies to:
Improve website functionality
Analyse traffic and usage patterns
Support marketing and performance measurement
You can control cookie settings through your browser preferences.
7. Disclosure of Personal Information
We may disclose personal information:
To service providers who assist us in operating our business
Where required by law or regulation
To protect our rights or the safety of users
We do not disclose personal information for unrelated purposes.
8. Storage & Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information is stored using secure systems and platforms. While no system is completely secure, we actively manage risks to protect your data.
9. Access & Correction
You may request access to, or correction of, your personal information by contacting us using the details below.
We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.
10. Communications & Marketing
You may receive communications from us relating to:
Services you have purchased or accessed
Membership updates
Educational content or events
You can unsubscribe from marketing communications at any time using the link provided or by contacting us directly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems, or legal requirements.
The current version will always be available on our website, with the effective date noted above.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Synergy Safety Solutions
Email: [email protected]
Website: https://synergysafetysolutions.com.au
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